ABOUT US

 

MESSAGE FROM THE CEO
COMPANY PROFILE
VALUE STATEMENTS
QUALITY MANAGEMENT
CORPORATE BIOS
HISTORY
AFFILIATIONS

 

 

QUALITY SERVICES – All aspects of operations and administration pertinent to customer service have defined quality standards in place, adhere to internationally recognized ISO 9001:2000 specifications and are audited to ensure compliance.ards in place, adhere to internationally recognized ISO 9001:2000 specifications and are audited to ensure co





mpliance. 

  • Commissionaires Ottawa maintains ISO registration and is audited for ISO compliance every six months.
  • We have established Quality Objectives to more effectively measure our progress. These are reviewed and verified by the ISO auditor.
  • We have a Quality Assurance Policy Manual (QAPM), Quality Assurance Policy Procedures (QAPs), Quality Control Instructions, Post Orders and Work Instructions, all of which are produced and distributed under ISO 9001 specifications. We also have Administrative Policies and Procedures that cover a wide range of subjects, (e.g. dress regulations and deportment).
  • We collect detailed statistics from our Dispatchers and Spares Management Team on a daily basis to monitor and control staffing needs.
  • Our Director of Operations and his staff audit every client site, every year.  
  • As an additional measure, and independently of the Operations department, our Quality Assurance Coordinator conducts unannounced audits of client sites and reports findings directly to the CEO. 
  • The Quality Assurance Coordinator also distributes and follows up on Customer Satisfaction Surveys.  About 50 existing clients are contacted every year and new clients are contacted within the first two months.  This responsive feedback mechanism ensures client needs and concerns are being handled expediently and efficiently.